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Frequently Asked Questions

Common questions about beacbeac as a product. For step-by-step instructions on using the app, see the handbook home.

What types of beacons are supported?

beacbeac supports standard Bluetooth Low Energy (BLE) beacons that broadcast the iBeacon protocol. Compatible beacons include Estimote, Kontakt.io, and other major BLE beacon vendors that ship iBeacon-formatted advertisements.

How do I configure a beacon?

Each iBeacon broadcasts a UUID, a major value, and a minor value. beacbeac reads these during the pairing scan and saves them with your venue — you don't have to type them in. Calibration (tuning trigger distance) is part of the same pairing flow. See Beacons → Pairing a beacon for the step-by-step.

If your beacon hardware has its own configuration app (most do), you can adjust transmission power and broadcast interval there before pairing. For most galleries, the manufacturer defaults are fine.

Can I manage multiple museums or galleries?

Yes. beacbeac is multi-tenant — one beacbeac account can have access to several venues, each with its own isolated artworks, beacons, users, and analytics. Each venue is identified by a short Tenant ID you enter on the login screen.

What platforms are supported?

  • iOS — iPhone and iPad (iOS 15 and newer).
  • Android — modern phones and tablets with Bluetooth Low Energy.
  • Web — any modern desktop browser (Chrome, Firefox, Safari, Edge) for admin work.

Bluetooth scanning is mobile-only

The web platform can manage beacon records but cannot scan Bluetooth. Use the iOS or Android app for any beacon pairing, calibration, or signal troubleshooting. The web is best for bulk editing artwork text, reviewing statistics, and managing users — work that doesn't need to be done on the gallery floor.

How is my data secured?

beacbeac uses Firebase Authentication and Firestore security rules to keep tenant data isolated. All traffic is encrypted with TLS, and what each user can see and do is controlled by their role (Super Admin / Tenant Admin / Curator / Staff — see Users & access).

What does the visitor app collect about visitors?

Analytics are anonymous. beacbeac records that a visit and views happened, plus which artworks were opened, but no identifier ties a session to a specific person. See Analytics.

What happens if I exceed the beacon limit?

Please contact us to discuss your needs. We can adjust limits based on your organization's requirements.