Troubleshooting

Quick fixes for the most common problems. For beacon-specific signal issues, see Beacons → Troubleshooting signal.

I can't sign in

• Double-check your Tenant ID, email, and password (all three are case-sensitive).
• beacbeac has no self-serve password reset. If you've forgotten your password, contact your administrator — they can issue you a new one from the User Management screen.
• If you've recently been added, confirm with your administrator that the account was actually saved (not just drafted) and that you're using the right Tenant ID for your venue.

Bluetooth / location permission prompts won't go away

Your device has blocked the permissions beacbeac needs to scan for beacons.

• iOS: Settings → beacbeac → enable Bluetooth and Location (set to While Using).
• Android: Settings → Apps → beacbeac → Permissions → enable Nearby devices and Location.

Relaunch beacbeac after changing permissions.

The visitor app shows nothing when I'm near a beacon

Step through the checklist in Beacons → Troubleshooting signal.

I made a change but visitors don't see it

• Make sure you tapped Save after editing.
• Ask the visitor to reopen the beacbeac visitor app — it picks up changes when a session starts.

Something else

If nothing here helps, contact your beacbeac administrator or the beacbeac team with:

• What you were trying to do.
• What happened instead.
• The device you were using (iPhone / iPad / Android phone / web browser).
• A screenshot if you can get one.